Self Storage Catford Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Catford provides storage units, related storage services and associated removal and delivery services. By placing a booking, paying a deposit, using our storage facilities or engaging our removal services, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions the following expressions have the meanings given below:
Customer means the individual, company or other entity entering into an agreement with Self Storage Catford for storage or removal services.
We, us, our means Self Storage Catford as the provider of the services.
Storage Facility means any premises or units operated or managed by us for the purpose of self storage.
Unit means the individual storage room, container or space allocated to the Customer.
Goods means any items stored in a Unit or transported as part of our removal services.
Contract means the agreement between the Customer and Self Storage Catford governed by these Terms and Conditions.
Scope of Services
We provide self storage units and associated services including, where offered, packing assistance, loading and unloading, and local removal and delivery within our normal service area. The availability of removal services may vary and is subject to our resources, scheduling and operational considerations.
Booking Process
All storage and removal services must be booked in advance. Bookings may be made in person or through any booking method we make available from time to time. A booking is only confirmed when we have accepted it and, where required, received any applicable deposit or initial payment.
When making a booking you must provide accurate information, including your full name, current contact address, contact details and, for removal services, accurate details of the collection address, delivery address, access information, parking requirements and an honest and complete description of the Goods and their approximate volume and weight.
We reserve the right to refuse any booking at our discretion, including but not limited to situations where we believe the Goods may be unsuitable for storage or transport, where access is unsafe, or where the requested services are beyond our normal service capabilities.
Service Area for Removal Services
Our core service area for removal and delivery generally covers Catford and surrounding districts. We may, at our discretion, agree to carry out removals to or from locations outside our usual area. Any such arrangements may be subject to additional charges, extended travel time, congestion or low emission zone charges and other reasonable costs associated with the longer distance or increased complexity.
When requesting removal services you are responsible for informing us of any access restrictions, parking limitations, road closures or property specific conditions that may affect our ability to operate safely and efficiently in your area. Additional time or special arrangements required as a result of such conditions may incur extra charges.
Contract Formation and Term
The Contract between you and us is formed when we confirm acceptance of your booking. For storage services, the Contract continues on a rolling basis, usually calendar monthly, unless otherwise agreed in writing. For removal services, the Contract covers the specific dates and tasks agreed between you and us.
By entering into the Contract you warrant that you are either the owner of the Goods or are duly authorised by the owner to store or transport the Goods and to accept these Terms and Conditions on the owner s behalf.
Payments and Charges
All charges for storage and removal services are payable in advance unless we have expressly agreed alternative terms in writing. We will provide you with details of our current tariffs and any applicable additional charges prior to or at the time of booking.
Storage fees are typically payable monthly in advance from the commencement date of the storage period. We may require a deposit for the Unit, refundable subject to all fees being paid in full and the Unit being returned in a clean and undamaged condition.
Removal and associated services may be charged on a fixed price basis, hourly rate, or a combination, as agreed at the time of booking. Additional charges may be applied where the work takes longer than estimated due to inaccurate information provided by you, delays that are outside our control, restricted access, waiting time, or additional services requested on the day.
Payments must be made using the methods we make available. If payment is not received by the due date we may at our discretion suspend access to the Unit, withhold delivery of Goods, or refuse to commence or continue removal services until full payment is received.
In the event of late payment we may charge interest on overdue amounts at the maximum rate permitted by law and may recover reasonable costs associated with debt collection and enforcement.
Customer Responsibilities
You are responsible for:
Ensuring that all information provided to us is accurate and complete.
Ensuring that Goods are properly packed, protected and suitable for storage or transport, unless you have specifically booked and paid for packing services.
Complying with all rules, regulations and notices relating to the Storage Facility, including opening hours, security procedures and health and safety guidance.
Keeping your contact details up to date and informing us promptly of any changes.
Ensuring appropriate insurance cover is in place for your Goods, whether through your own policy or a policy arranged by or through us where available.
Access to the Storage Facility
Access to Units is subject to our normal opening hours and any security procedures in place at the Storage Facility. We may temporarily suspend or restrict access for operational, maintenance, safety or security reasons, but will aim to minimise disruption where reasonably possible.
We reserve the right to request proof of identity and evidence of your right to access a Unit at any time. We may refuse access where we reasonably believe that you are in breach of the Contract, pose a security risk, or where required by law enforcement or regulatory authorities.
Prohibited and Restricted Goods
The following items must not be stored in any Unit or transported as part of our removal services:
Explosives, weapons, ammunition, fireworks and similar items.
Flammable or combustible substances, including petrol, diesel, gas cylinders, paints, solvents and chemicals.
Perishable goods, foodstuffs or any items likely to attract vermin or pests.
Illegal goods, stolen property, counterfeit items or items obtained unlawfully.
Waste materials, toxic or hazardous substances, biological or medical waste.
Living animals, plants or other living organisms.
Any item which in our reasonable opinion may pose a risk to the Storage Facility, our staff, other customers or the environment.
We may refuse to handle or store any Goods that we reasonably consider unsuitable or unsafe and may, if necessary, involve the relevant authorities.
Waste Regulations and Disposal
You must not use the Storage Facility or our vehicles for the disposal of waste. All waste generated by you during the use of our services, including packaging, must be removed from the site and disposed of responsibly in accordance with applicable waste regulations.
You must not leave unwanted items, furniture, electrical appliances or other Goods in communal areas, hallways, car parks, loading bays or any other part of the Storage Facility. Abandoned items may be treated as waste and disposed of, and you may be charged for any removal and disposal costs incurred.
Where we agree, at your request, to remove unwanted items, this will be treated as a separate chargeable service. You confirm that any such items are not hazardous, restricted or subject to special disposal requirements. If items require specialist disposal or are found to be hazardous, we may charge additional fees to cover lawful disposal and any associated costs.
Customer Cancellations and Amendments
You may cancel or amend a booking subject to the terms of this clause. For storage contracts, you may terminate by giving written notice in accordance with our standard notice period, usually not less than 14 days, unless otherwise stated in your storage agreement.
For removal services, cancellations or date changes must be notified as early as possible. If you cancel a removal booking within a short period before the scheduled date, we may charge a cancellation fee reflecting our reasonable costs and lost opportunity. The amount of any cancellation fee will depend on the notice given and is typically higher for same day or previous day cancellations.
Where you amend a booking and this results in additional work, longer hours, increased distance or the need for extra staff or vehicles, we may revise our charges accordingly and will inform you of any revised estimate where practicable.
Our Right to Suspend or Terminate
We may suspend access to the Storage Facility or cease removal services if you breach any material term of the Contract, including failure to pay charges when due, unsafe behaviour, or storage of prohibited items. We may terminate the Contract by written notice if any breach is not remedied within a reasonable period after we have notified you.
On termination of the storage Contract you must remove all Goods from the Unit, leave the Unit clean and in good condition, and return any access devices supplied. If you fail to do so, we may remove the Goods, change the locks and charge you for any costs and outstanding fees.
Liability and Risk
The Goods are stored and transported at your sole risk unless otherwise stated in writing. While we will take reasonable care in the operation of the Storage Facility and in providing removal services, we are not liable for loss or damage to Goods except to the extent caused by our negligence or breach of contract.
We do not accept liability for loss or damage arising from inherent defects, deterioration, atmospheric or climatic conditions, vermin, pests, or the nature of the Goods themselves. We are not responsible for consequential or indirect loss, loss of profit, loss of business, emotional distress or similar losses.
Our total liability for any claim arising out of or in connection with the Contract, whether in contract, tort or otherwise, is limited to the lower of the cost value of the Goods affected or a sum equal to the charges paid by you to us for the relevant service during the three months preceding the event giving rise to the claim, unless a higher limit is expressly agreed in writing or covered by insurance arranged through us.
You are responsible for arranging suitable insurance for the full replacement value of your Goods. Any insurance available through us will be subject to separate terms and conditions and may be provided by a third party insurer.
Indemnity
You agree to indemnify us against all claims, costs, damages and expenses incurred by us arising from your breach of the Contract, including but not limited to any claim by a third party in respect of ownership of the Goods, damage caused by the Goods, or your failure to comply with waste regulations or prohibited goods requirements.
Security and Access Control
We use reasonable security measures to protect the Storage Facility, which may include monitored access, CCTV and controlled entry systems. However, we do not guarantee that security measures cannot be bypassed and we are not liable for losses arising from unauthorised access unless directly caused by our failure to take reasonable care.
You must keep your access codes, keys and any other security devices safe and confidential. You must notify us immediately if you believe that the security of your Unit has been compromised so that appropriate action can be taken.
Force Majeure
We are not liable for any delay or failure to perform our obligations under the Contract where such delay or failure is due to events beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, acts of terrorism, public health emergencies or interruption of utilities or transport networks.
Personal Data
We may collect and process personal data relating to you for the purposes of managing your Contract, providing our services, ensuring security and complying with legal obligations. We will handle your personal data in accordance with applicable data protection laws and our privacy practices. By using our services, you consent to such processing as is necessary for the performance of the Contract and our legitimate interests.
Variation of Terms
We may from time to time amend these Terms and Conditions. Any changes will normally take effect from the start of the next billing period for storage services or before acceptance of a new removal booking. We will make updated terms available to you, and continued use of our services after changes take effect will constitute acceptance of the updated terms.
Governing Law and Jurisdiction
These Terms and Conditions and any Contract between you and Self Storage Catford are governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation or storage agreement, constitute the entire agreement between you and us relating to the provision of storage and removal services and supersede any prior representations, statements or understandings, whether oral or written. No variation shall be binding unless agreed in writing by us.
